Terms of warranty

The warranty period is the period during which the customer, having discovered a defect in the goods, has the right to demand from the seller or the manufacturer to take measures to eliminate the defect. The seller must eliminate the defects, unless it is proved that they arose as a result of violations by the buyer of the rules of operation..

When does the warranty start?

• from the moment of transfer of the goods to the consumer;
• when ordering goods from the online store, the guarantee starts from the day of delivery.

Warranty service includes:

• elimination of product defects in certified service centers;
• exchange for a similar product without additional payment;
• exchange for a similar product with a surcharge;
  
• return of goods and transfer of funds to the account of the buyer..
  

Rules for the exchange and return of goods :

Exchange and return of products of good quality for private person 

The seller guarantees that the buyer within 14 days from the date of purchase of the goods may refuse the goods of good quality if::

•  the product has not been used and has a presentation, is in the package with all the labels, and there are documents for the purchase of the product;
•  the goods were not manufactured or produced under the customer's order.
  

The buyer has the right to exchange goods of good quality for another trade offer of this product or another product identical in value or for another product with an additional payment or refund of the difference in price.

Exchange and return of products of inadequate quality

If the buyer (private person) finds defects in the goods after purchase, he may require repair or replacement from the seller. Repairs must be made within 30 days from the date of the claim. If the repair of this product is not possible, then the product will be replaced with the same or similar one. In the event that it is not possible to replace the product, the buyer will be refunded the full amount for the product, excluding shipping costs.

All replacements, repairs and returns between buyers as legal persons and supplier are considered in agreement, according with theirs rules and terms and specified warranty conditions.

Customer's refund

The refund period depends on the type of payment that the buyer initially chose.

In case of cash payment, a refund is made from the store's cash desk to the person who made the purchase and occurs immediately after receiving a request from the buyer.

The value of the goods is credited to the customer's card, if a cashless payment was used, occurs immediately after receiving a request from the buyer. It may take a few days for the buyer to receive the money into the buyer's bank account, depending on the banking institution.

When using electronic payment systems, the refund is made to the electronic account within a few calendar days.